Thank you Johnny (Operations Manager) for your assistance with the recall which saved me for not having to take a day off work
Easy to make an appointment and come in for a test drive. Experience was wonderful and painless. Joe was very helpful, everything you would want when purchasing a new vehicle. I would highly recommend Joe.
I purchased my new 2017 Corolla two weeks ago at Kelowna Toyota. Wendell Gillis, my product advisor, went out of his way to make the whole experience a pleasant one. His obvious competence, together with his relaxed manner and thorough explanations took all of the potential stress out of the buying experience. This is the second vehicle I have purchased at Kelowna Toyota from Wendell and I have been very happy both times.
Just picked up my second Corolla with Wendell's help. Really appreciated all the time he gave me, he explained the features and financing really well. One of the other biggest reasons I chose Kelowna Toyota again was the unbelievably nice treatment I get from the service department; Cary, I'm looking at you! 🙂
I have had both good, and not good experiences with Kelowna Toyota.I once had a 1992 Toyota Pickup, and on occasion needed a little help getting some parts through the service centre. The folks at Kelowna Toyota were always very helpful, and made it very easy to keep my truck on the road.I purchased my vehicle from Kelowna Toyota just over a year and a half ago, and had a very straight forward, hassle free experience. I believe I spent less than an hour in total at the dealership.I complete most of the regular servicing on my vehicle myself, but at one service interval during the winter I brought my vehicle in for an oil change. When I looked at the invoice, I saw that I had been given the wrong oil for my vehicle. I phoned in to let the staff know, but was assured by two different people that I had been given the correct oil, as would be listed on my oil cap. I have since completed all my own oil changes.I recently switched to a new bank, and went into Kelowna Toyota to have my baking information updated with Toyota Canada for the loan on my vehicle that Kelowna Toyota set up for me. I brought in with my all the information they might have required, but was turned away by two employees, who told me that I would need to deal with Toyota Canada myself. I was not given any information on how to deal with Toyota Canada.Later, online, I looked up a number for Toyota Canada and gave that a call. After going through all the menus, it ended up being after hours, and the automated system hung up on me. The next business day, I called the number for Toyota Canada again, and after going through all the menus on the phone, was hung up on again.Since Kelowna Toyota is the the only address and phone number listed on my loan agreement, I assumed they would be able to help me, so I called Kelowna Toyota again, and was told they could not help me for a third time, but this time I was given a number to reach Toyota Canada at.I called Toyota Canada on the new number, and a very helpful lady told me all I needed to do was fax my void cheque to Toyota Canda, and she gave me the contact information I needed.Kelowna Toyota was happy to work with Toyota Canada when it meant selling me a vehicle, but seemed to forget their fax number when I brought in my void cheque to update my billing information.In spite of the experiences that weren't as good as others, when issues you have are brought up to upper management, every effort is made to make things right, and improve their operations. Continuous improvement seems to be a priority at Kelowna Toyota.
Inquired about a used car on the lot. Joe was quick to respond and very accommodating. He worked with us to make sure we were happy during the entire process. The entire staff was friendly and knowledgeable. Overall, a great experience.